Quantum Audio DDS-4 Manual do Utilizador descarregar pdf (Página 41)

All Quantum Audio Designs instrument, midi, microphone, speaker, and patch cables listed

in our standard product catalog are warranted for up to a 10 year period from date of

manufacture. All multi-channel audio snakes, multi-tracks, specialty Y and adapter cables,

direct and device boxes, and any custom design audio or video cables are warranted for a

period of 1 year from date of manufacture.

Although our warranty covers any defects in materials and/or workmanship during the

warranty period, we cannot warranty defects or damage caused to the product due to misuse

or abuse, or normal wear & tear. Our 10-year warranty coverage is offered only to end-users

of our products who have purchased their products from an authorized reseller of Quantum

products. To qualify for our 10 year warranty coverage, the purchaser (end-user) is required

within 30 days from the purchase date of their Quantum product, to submit to Quantum

Audio Designs Inc, 1) a legible copy of their original sales receipt, 2) the original cable

sleeve in which their cable product was packaged, and 3) the purchaser’s name, mailing

address and or physical shipping address if different, daytime telephone contact number, and

email address if available. This information will be kept on file for purposes of warranty

registration and direct correspondence between our company only, and the end-user of our

product. All such information will be used for the purposes of satisfying any warranty claims

that might arise, and for conveying to the end-user any advertising offers, product updates or

new product offerings that our company may currently have in effect. In the event that the

end-user does not register the purchase of their Quantum product with Quantum Audio

Designs Inc within 30 days from their date of purchase, the warranty coverage will revert to 1

year from the original date of purchase.

In the event a Quantum product has been purchased by an end-user and is suspected to be

defective or malfunctioning, we require that our factory first be contacted in an effort to

determine the nature and possible cause of the problem. If our factory representative

determines that the product will have to be returned to our factory for service, a RMA# will

be issued. This RMA# should be written on the outside of the shipping container and the

product should be returned, freight prepaid to our factory for servicing. We ask that a letter

explaining the nature of the defect, the return shipping address, the RMA# assigned to your

warranty claim, and proof of purchase be included in your shipment. Quantum products

deemed within warranty will be repaired, or even possibly replaced if our technicians deem

replacement necessary. Once warranty service is completed, warranted products will be

shipped to the end-user, freight prepaid via normal common carrier to the return address

provided. Any defective product returned by an authorized Quantum reseller which qualify

for warranty service will be included with the resellers next product shipment, once warranty

servicing is complete.

In the event, a Quantum product has been purchased by one of our authorized dealers and

has not yet been sold and is suspected by the dealer to be defective, or has been purchased

from the dealer by an end-user and returned to the dealer as defective within 15 days of

purchase, we require the dealer to contact their regional service representative to discuss the

suspected problem and to determine how the warranty claim will be handled. These types of

warranty issues, classified as “New Product Defects” require that the product in question

must be in “like new” or “Showroom” condition. Due to the fact that these types of warranty

issues are extremely rare, the repair or replacement arrangements made for these products

will be made on a case by case basis, with the final determination of any arrangements to be

determined by Quantum Audio Designs Inc.

WARRANTY POLICIES

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