Quantum-audio drive DDS-4 Manual do Utilizador descarregar pdf (Página 55)

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Technical Support Information

Seagate provides a number of ways for you to obtain technical support. This appendix describes

these methods.

Topics in this appendix are:

• “World-wide Services” on page 55

• “Regional Services” on page 56

• “Support Services in the Americas” on page 56

• “Support Services in Europe” on page 57

• “Support Services for Africa and the Middle East” on page 57

• “Support Services in Asia and the Western Pacific” on page 58

World-wide Services

World-wide Web

A wide variety of technical support services are available on the World Wide Web site, located at

http://support.certance.com

E-mail Technical Support

You can e-mail questions or comments to: tapesuppor[email protected].

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DDS-4/DAT 72 1
Copyright and Trademarks 2
Warnings 2
Precautions 3
FCC Notice 3
Contents 5
List of Figures 9
List of Tables 10
Introduction 11
Features 12
Capacity and Transfer Rates 13
Applications 13
Using This Guide 13
Quick Start Installation 14
Tape Drive Components 14
Unpacking 17
What Else You Need 18
Avoiding Electrostatic Damage 18
Installation Summary 18
Default jumper settings shown 20
Parity Checking 22
Terminator Power 22
Data Compression 23
Power-On Self-Test 24
Host Operating System 24
Recording Drive Information 25
Accessing the Inside of Your 26
Computer 26
Side View 27
Bottom View 27
Connecting a SCSI Cable 29
Checking SCSI Termination 30
Connecting a Power Cable 30
Completing Your Installation 31
Registering Your Tape Drive 32
Operating Your Tape Drive 40
Using the Appropriate Media 40
Handling Cartridges 41
Loading a Cartridge 42
Unloading a Cartridge 43
Write protected 44
Write enabled 44
Cleaning the Tape Heads 45
Understanding the Drive LEDs 46
Front Panel LEDs 46
LED Summary 47
Clean LED 47
Media LED 48
Drive LED 48
Troubleshooting 49
Missing or Damaged Parts 49
SCSI ID Problems 50
SCSI Termination Problems 50
Mounting Hardware Problems 50
Drive Does Not Work 50
Power-On Self-Test Fails 51
Computer Does Not Boot 51
Computer Does Not Recognize 51
Backup Program Does Not 52
Recognize Drive 52
Write Error 52
Hardware Error 52
Loading Revised Firmware 53
Firmware Upgrade Methods 53
Using Firmware Cartridges 54
Technical Support Information 55
World-wide Services 55
Regional Services 56
Support Services in Europe 57
Western Pacific 58

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